FAQ

Mostly dogs and cats.

Yes! All of our snacks are made from all-natural ingredients without artificial additives or preservatives. Our ingredients are hormone free, gluten free and lactose free which are safe for both dogs and cats. Always check the ingredient list to be safe.

No artificial colors, flavors, or preservatives. Just wholesome, pet‑approved goodness.

5 days ahead is perfect. Do reach out to us on Whatsapp/ Instagram/ Facebook if it is an urgent order, additional charges may apply.

No cancellation, refund, or modification can be made once confirmed order.

Yes! We can arrange local delivery (lalamove/ gogovan) for an added fee. For some snacks we can use SF Frozen delivery paid by receiver.
You can also pick up in our studio in Ap Lei Chau.

Cakes last 2–3 days in the fridge.

Baked or steamed snacks stay fresh 2-3 days in the fridge and last up to
one month if kept frozen.

We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team immediately or call our toll-free helpline. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.

We currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.

Absolutely! We proudly offer Afterpay as a payment option for customers in California and various other regions. With Afterpay, you can shop now and pay for your purchase in four interest-free installments, making your shopping experience even more convenient and flexible. Simply select Afterpay at checkout, and you'll be able to enjoy your desired products while spreading the payments over time.